TEAM Member: Cindy McNally

Introducing Cindy McNally, a dedicated Customer Service Representative in the Order Entry Department at Frank Lowe. For an impressive 16 years, Cindy has been an essential part of the company, ensuring smooth communication and seamless transactions between clients and the team.

Cindy's typical day involves addressing any questions and concerns from customers, placing and acknowledging orders, making change requests, sending delay notices, and handling cancellations and expedited order requests. Her commitment to providing exceptional service has made her an indispensable asset to the Frank Lowe family.

Outside of her professional life, Cindy finds joy in expressing her creativity through decorating and designing, as well as cooking and baking. These hobbies allow her to unwind and explore her artistic side, bringing a unique perspective to her work.

One piece of advice that has significantly impacted Cindy's life is understanding the power of words and how they can shape perceptions. By carefully considering what she says and how she says it, Cindy ensures that she is always presenting herself in the best light. This advice has been particularly valuable in her role as a customer service representative, as it enables her to navigate challenging situations with tact and grace.

When it comes to maintaining strong relationships with clients and providing exceptional customer service in the manufacturing industry, Cindy believes in treating customers with the same respect she expects as a customer. Going the extra mile, showing kindness, and working closely with her team to meet clients' needs are the key strategies she employs to achieve this goal. Cindy's dedication and empathetic approach to customer service make her a beloved and integral member of the Frank Lowe team.