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The Money-Saving Value of World-Class Customer Service

We get it — price is and will always be an important factor in your decision-making process. Yet, it shouldn't be the only factor or the driving factor for selecting a manufacturing partner. 

Instead, it's important to consider the proven manufacturing ability, capabilities, and experience of your custom manufacturing partner. Together, these three attributes can either make or break the success of your project.

Look at it this way: what's the value of a low price if the custom manufacturing partner consistently delivers:

  • Wrong shaped gaskets,
  • Components made from less-than-ideal materials,
  • Gaskets with poor tolerances that leads to shoddy installations, or
  • Regular product delays?

In the end, a great price is useless if your needs are not being met. 

However, one often overlooked attribute when choosing the best provider is their dedication to customer service. At Frank Lowe, our dedication to customer service regularly translates into significant and substantial savings for our customers. 

Randy Cohen, Senior Vice President of Frank Lowe Rubber & Gasket put it best when he explained "If it's about price, we might be a little more expensive on January 1st. But by December 31st, we will save you significantly"

Let's take a closer look at the impact and value of Frank Lowe's customer service. 

You Can't Put a Price on Excellent Customer Service

Although we (at Frank Lowe) know the value of our customer service, you don't have to take our word for it. When Chris Conto, owner of Red Cat Brands, Inc, was asked why he chose Frank Lowe over cheaper overseas competitors, he explained: 

"While the prices of overseas vendors may have appeared to be attractive, we learned there were substantial hidden costs associated with working with international vendors. These hidden costs could easily make the relationship untenable. Most importantly, it could result in less-than-reputable product quality, which is something we wouldn't ever gamble on. 

Frank Lowe was completely different. From the beginning, they stood out by simply doing what they said they would do and delivered materials that were as advertised. Since our manufacturing relies on the timely delivery of materials, we couldn't afford the shipping delays that are all-too-common with overseas vendors." 

You can learn more about How Frank Lowe Adds Value to Red Cat Brand's Business as well as read other customer testimonials

Enjoy a Single Point of Contact 

When you partner with Frank Lowe, you will immediately be assigned a single point of contact who will be there with you every step of the way. Whether you want to initiate a new order or would like design assistance for a new gasket, your single point of contact will be the first and often only professional you will talk to. 

While we offer a general customer service line for inquiries and other requests, you will always have the option to reach out directly to your dedicated account manager. We have structured our company in this manner to ensure you always receive consistent information and world-class customer service at every turn. 

Best of all, your single point of contact will gain intimate knowledge about you, your business needs, and goals. As such, we are able to quickly respond to and even anticipate your needs to add the most value. Simply put, we will function as an extended arm of your business

Frank Lowe Obsesses About Quality Control

At Frank Lowe, we aren't just dedicated to quality control — we obsess about it! We have invested heavily in multiple quality control processes and procedures. 

From the moment your order is received, our dedicated team has several measures in place to ensure you receive it when you need it. And if there is a change required or an alternate product or material substitution, we will immediately communicate with you — instead of making assumptions. 

Due to our proven and time-tested process and quality control measures, you will receive the right product at the right time. We practice what we preach and “We Get You What You Need When You Need It!”

Clear, Consistent, and Consultative Communication

Another way we demonstrate our dedication to world-class customer service is by delivering clear, consistent, and consultative communication. One of the core reasons we assign a single point of contact to your account is to ensure consistent communication. 

What you hear on Monday will be the same information you receive on Friday. At the same time, we stress the importance of updating key information in our state-of-the-art customer relationship management system. 

This way, if you do talk to a different representative, they will have access to everything they need to know to continue the conversation in an informed manner. At Frank Lowe, we never want our relationship with you to be strictly transactional. 

Instead, our primary focus is that your choices and selections are meeting your needs and expectations. Even if this means suggesting a more cost-effective solution, we believe by putting your needs first everyone wins. 

Experience Frank Lowe's World-Class Customer Service & Cutting-Edge Solutions

Since 1955, Frank Lowe has been an industry-leading firm. We are a leading custom manufacturing partner, offering proven capabilities in die cutting, lamination, fabrication, slitting, and more. 

While product and price may be duplicated, our customer service is a cut above the rest. As a result of this dedication, we are able to generate savings and cost-efficiencies other providers wouldn't know were available for your unique situation. 

Contact Frank Lowe today to experience what you've been missing. 

About the Author Randy Cohen

Since 2002, Randy Cohen has served as the Senior Vice President of Frank Lowe — leading Sales and Marketing as well as a variety of Administrative operations. Randy has 25 years of experience with a background in sales & marketing, production and business management, serving both government agencies and private industry. He holds a B.A from Syracuse University and a Masters and Professional Diploma from Fordham University. Randy uses his unique set of experiences to help businesses and entities across all sectors explore, pursue, and create better solutions.

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