What Our Customers Say About Us
Find out what real customers of Frank Lowe have had to say about our their experience with us throughout the pandemic and supply chain crunch.
We recently surveyed our customers to ask them how we did during the past 2 years of the pandemic. Here's what they had to say:
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We started ordering from Frank Lowe in July 2021, right smack in the middle of the pandemic. Customer service and Randy Cohen have been so easy to work with during the ups & the downs. Customer service keeps me informed on any delays and has been great at getting me partial orders when requested. Randy has kept me updated with shortages and ways of getting ahead of them, with plenty of time to react. We are extremely happy with the team at Frank Lowe!
Alissa - Windor
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A great company with a great customer service. Never had an issue ordering my supplies, everything on time. I thank Frank Lowe for been a reliable supplier.
Marvin - Crystal Tempering, Inc.
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Frank Lowe has continuously been a great business partner. We have noticed very little difference, if any, through the pandemic. We appreciate the quick quote turnaround, communication and service we receive.
Garrett - Hi-Tech Fasteners
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We are a small company and only purchase from you about once a year but we are always pleased with the customer service from Frank Lowe. You have quality products with competitive prices, and respond every time in a timely fashion.
Donna - Commercial Glass & Plastics, Inc.
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Very good. Kristin Shea was proactive & contacted me in June 2021 to verify how many shims we would be ordering through the rest of the year so Frank Lowe could include our numbers in their forecast & have material available to us. That was appreciated.
Sue - BGroup3 dba Fen-Tech
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In the trying times we have had over the past 2 years, Frank Lowe has been a professional and reliable vendor. All customer representatives are very knowledgeable and helpful. I would recommend them to anyone in the need for their services.
Lois - Maspeth Contracting Corp.
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With the world in the supply and demand crisis it has seen since the pandemic began, Frank Lowe has held its own in the material world. We have had no complaints or issues with the parts and materials they provide to us. It continues being a pleasure doing business with Frank Lowe.
Rena - Renaissance Windows and Doors
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Frank Lowe has been a great supplier to us over the past 2 years supplying us with materials to make face shields during the pandemic. Although things didn't pan out for us in this market, we were able to get out of this and move on. During the height of our surge of producing face shields, Frank Lowe delivered as promised and kept supply coming for us.
Steven - D Addario and Co. Inc.
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Overall, Frank Lowe has continued to keep us supplied. Communication has been very good with any issues (supply disruption, pricing, etc.) . Customer service is great and always answers questions in a timely manner.
Kayla - Elixir Door and Metals Company
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We experienced no interruptions in supply with the parts you provide for us. Thank You!