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Frank Lowe’s Commitment to Excellence: Overcoming Hurdles with Storcks Designs

The path to excellence is often paved with challenges, and while Frank Lowe strives to provide unmatched quality and service every time, we understand that occasionally we might hit a bump in the road. However, it’s our unwavering commitment to rectify any issues and ensure client satisfaction that truly defines our brand.

Storcks Designs, the brainchild dynamic duo of Rich and Jennifer Storcks, crafts exquisite functional art pieces that elevate everyday living. Their unique fusion of style, functionality, and quality resonates deeply with our ethos at Frank Lowe.

We recently sat down with Jenn Storcks for an intimate conversation about her journey with Frank Lowe, giving us an opportunity to shine a light on how we go above and beyond to put things right when they take an unexpected turn.

A Partnership Born Out of Need

The intricate process Storcks Designs employs to bring their beautiful concrete artworks to life is a labor of love. From hand-dying to meticulous mold pouring, the culmination of their effort is realized when the finishing touch, a custom-cut cork pad, is affixed to the product’s base. But with increasing demand and product diversification, manually crafting these pads was no longer viable.

Their quest for a partner who could help streamline this process led them to us, and as Jenn recalls, the difference in approach was palpable from the outset. Unlike the transactional interactions they’d previously encountered, Frank Lowe’s approach was consultative and comprehensive.

Adapting, Evolving, and Ensuring Perfection

Randy, our representative, was instrumental in not just providing what Storcks Designs needed but also enhancing their final product’s aesthetic and functionality. By suggesting slight reductions in the cork pad size, we were able to provide a more polished, professional appearance that Jennifer had always envisioned.

However, excellence isn’t about never making mistakes, but about correcting them promptly and efficiently when they occur. When a hiccup arose with the dimensions of an order, Randy was swift in owning the oversight and even quicker in rectifying it. The speed and efficacy of our response were emblematic of our commitment to customer satisfaction and the high standards we uphold.

The Road Ahead

The unwavering trust and confidence that Storcks Designs places in us isn’t solely a result of our ability to deliver quality products but also stems from our commitment to addressing and rectifying issues in the rare instances they arise. Their journey with us has been one of mutual growth, learning, and partnership, and we eagerly anticipate walking together into a future filled with endless possibilities and continued collaboration.

In every relationship, it’s not the absence of problems but the ability to solve them together that strengthens the bond. At Frank Lowe, we don’t just deliver products; we deliver promises.

About the Author Randy Cohen

Since 2002, Randy Cohen has served as the Senior Vice President of Frank Lowe — leading Sales and Marketing as well as a variety of Administrative operations. Randy has 25 years of experience with a background in sales & marketing, production and business management, serving both government agencies and private industry. He holds a B.A from Syracuse University and a Masters and Professional Diploma from Fordham University. Randy uses his unique set of experiences to help businesses and entities across all sectors explore, pursue, and create better solutions.

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