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When I Found More Than Just a Supplier: The Frank Lowe Promise in Action

When I Found More Than Just a Supplier: The Frank Lowe Promise in Action

In my 25 years in the manufacturing industry, I’ve collaborated with a multitude of suppliers. You’d think by now I’d have seen it all. But when my long-standing cork supplier closed their doors unexpectedly, I was thrown into a whirlwind of uncertainty. That’s when I stumbled upon Frank Lowe Company, and to say they were a game-changer would be an understatement.

Let me share my experience:

“I cannot speak highly enough of Frank Lowe Company and Kristin Shea in Customer Service. My cork supplier that I used before Frank Lowe suddenly closed. The service I received to get my account set up and the correct product I needed was simply incredible. Kristin is highly knowledgeable and follows up with impeccable detail. She ensured that my product was delivered in less than a week, pulling me out of a potential crisis. Moreover, the product quality surpassed my previous supplier’s, all while matching the price point. 100% Satisfied!” – John Centracchio, Heritage Bay USA

Frank Lowe’s mantra, “Get You What You Need When You Need It,” isn’t just a catchy slogan; they genuinely live by it. In my tight spot, they were there, not just as a supplier, but as a dedicated partner, understanding my predicament and acting swiftly.

Beyond the prompt service, what stood out for me was the dedication of their customer service. Kristin Shea, in particular, showcased what Frank Lowe’s promise really means. Her expertise, thorough follow-ups, and commitment ensured that I wasn’t just getting a product; I was forging a lasting partnership.

Being in the manufacturing sector, challenges are part and parcel of the journey. But with partners like Frank Lowe, I’ve realized that I’ll always have a reliable ally by my side, ready to uphold their unique promise and ensure I’m always taken care of.

About the Author Randy Cohen

Since 2002, Randy Cohen has served as the Senior Vice President of Frank Lowe — leading Sales and Marketing as well as a variety of Administrative operations. Randy has 25 years of experience with a background in sales & marketing, production and business management, serving both government agencies and private industry. He holds a B.A from Syracuse University and a Masters and Professional Diploma from Fordham University. Randy uses his unique set of experiences to help businesses and entities across all sectors explore, pursue, and create better solutions.

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