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Total Structural Concepts Case Study

Total Structural Concepts Case Study: Custom Die Cut Construction Solutions

Since 1990, the experts at Total Structural Concepts have served the restoration needs of New York City. They boast the ability to perform difficult restorations and structural alterations to standing structures while working with management to meet the needs of owner and tenant requirements. As a masonry restoration and structural repair team, Total Structural Concepts  offers a range of services, including: 

  • Masonry restoration
  • Roofing
  • Rigging services
  • Structural steel services
  • And more

At Frank Lowe, we're proud to be the preferred custom manufacturing partner for several types of construction companies. In either case, we strive to deliver solutions that make a difference and add efficiency to our customers’ products and processes. Recently, we sat down with the Office Manager at Total Structural Concepts, Lois Lynch, to gain their perspective of Frank Lowe's service, products, and pricing. Continue reading for more.

The Beginning of a New Relationship  

While every relationship has a different beginning and unique end, most of our relationships start when a customer has a problem. And when Total Structural Concepts received a request to put rubber neoprene spacers between roofing tiles, they turned to Frank Lowe. Lois Lynch explained:

"We needed neoprene spacers or setting blocks to complete a project." 

The Simple Path to the Best Solution

When it comes to the construction industry, we bring decades of experience developing unique solutions. We provide fully-customized die cut components, gaskets, fabrication services, materials, and a full range of other solutions based on the unique need. Simply put, we rarely face a problem we can’t solve, and we're always willing to fully investigate any situation prior to suggesting a solution. Lois continues:

"I called in and explained what I needed.They requested a sample of the product, and we sent the tile spacers that needed to be separated over to Frank Lowe." 

Because there are no one-size-fits-all solutions, we go the distance to ensure we understand the requirements of each project.

Out-of-the-Ordinary Process Delivers Extraordinary Results

When it comes to choosing a custom manufacturing partner, you have no shortage of options. And one of the ways Frank Lowe stands out is by our customer service and willingness to go above and beyond. Because of this continual pursuit of excellence, many of our competitors view our process as out of the ordinary, but it's our proven way to achieve extraordinary results. 

Instead of focusing on the short-term sale, we always look to establish relationships. Our goal is to provide the highest level of service, the most functional product or solution and the most competitive price. 

In the process of achieving our goal, we often find it necessary to provide customers with samples. This additional step allows the client to try out any custom part or solution prior to placing an order, which is one of the facets that stood out to Total Structural Concepts. Lois Lynch continues:

"Frank Lowe sent me a sample of the projected product. Once we had this sample, we were able to be certain it would work, which allowed us to move forward with the utmost confidence." 

Doing Business Should Be This Easy & Affordable! 

Another key attribute of working with Frank Lowe is our continual drive to make doing business easy. For starters, you'll have a single point of contact who will work closely with you to get to know your business. By doing so, your point of contact will act like an extended arm and often suggest solutions to create efficiencies. However, before we do that, we make sure to cover the bases by being helpful and consistently meeting timelines. When we asked Lois about her experience, she simply said:

"Frank Lowe was perfect. They were very good. They were helpful and everything was on time. Best of all, the pricing was very reasonable. Frank Lowe was exactly what we needed when we needed it." 

Contact Frank Lowe to Explore, Pursue & Create 

Regardless of your industry, Frank Lowe has the technical savvy, capabilities, and engineering experience to help you create new efficiencies. We go the distance to ensure the suggested solution is the most effective for your specific problem. 

In short, we're proud of our out-of-the-ordinary process and even more proud of our extraordinary results. 

Contact Frank Lowe today.

About the Author Randy Cohen

Since 2002, Randy Cohen has served as the Senior Vice President of Frank Lowe — leading Sales and Marketing as well as a variety of Administrative operations. Randy has 25 years of experience with a background in sales & marketing, production and business management, serving both government agencies and private industry. He holds a B.A from Syracuse University and a Masters and Professional Diploma from Fordham University. Randy uses his unique set of experiences to help businesses and entities across all sectors explore, pursue, and create better solutions.

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