Best Way to Reduce Damaged Product Returns
Reduce Damaged Product Returns

Best Way to Reduce Damaged Product Returns

Are you concerned about the number of damaged product returns? If you have any level of quality control in your facility, your product has been inspected multiple times prior to leaving your facility. However, once it leaves your facility, it potentially passes through several different handlers and locations, which leaves more than enough room for damages to happen.

While you may not be able to control what happens once your product leaves your facility, you can reduce the number of damaged product returns by ensuring you’ve taken the right steps to protect your product throughout its journey. Let’s take a closer look at a few of the most common causes of damaged product returns and a few ways Frank Lowe’s custom solutions help ensure your package arrives at the final destination as intended.

Improper Packing

The best way to sure up the physical integrity of your product or merchandise is to properly pack it. Proper packaging is a cost where you shouldn’t look to cut corners. The more expensive the product and the more time spent creating the product — the more time and resources should be dedicated to creating proper packaging.

When you dedicate the right resources to packaging, you can significantly increase the likelihood of your product arriving at its final destination as intended. In contrast, whenever you look to save by using inferior packaging products and practices, you can almost rest assured of increased complaints and damaged product returns.

Using the Wrong Labeling Practices

Most companies tend to think by labeling or stamping “FRAGILE” on the corrugated box will render special treatment by package deliverers. Yet, it will not.  Most package handlers will see “FRAGILE” multiple hundreds times of the day. In reality, the key component is the actual shipping label itself.

The shipping label is best suited to be tightly affixed to the biggest side of the package and completed in large legible letters. Failure to do so can result in delayed delivery, misrouting, more wear and tear, as well as upset customers. In addition, bad labeling practices can result in damaged product return.

Careless Package Handling

Package handlers like truck unloaders, delivery drivers, and truck loaders are regularly underappreciated, overworked, and sometimes underpaid. They regularly work in less-than-favorable weather, dark trailers, and hot environments. As a result, these workers may treat your packaged product with minimal concern and even disrespect. Although you may have no control over the way your package is handled once it leaves your facility, using proper packaging solutions may give your product an added level of protection, which helps cut down on damaged product returns.  

Poor Warehousing and Storage

Unfortunately, a large number of products — including metal finishing products — are not damaged in transit. Instead, these products suffer damage in warehouses and in storage. Whether it’s a busy warehouse worker or one of your own employees, it’s easy to make stacking errors and drop packages onto the floor.

How to Reduce Damaged Product Returns with Custom Packaging?

Whether it’s from bad warehousing, improperly handled packages, improperly packed shipments, and more — Frank Lowe’s custom packaging solutions are designed to reduce damaged package returns. We will design, prototype, and deliver a custom packaging solution that meets your needs and exceeds your expectations.

We offer a full range of custom packaging solutions to ensure your product arrives at its destination as intended. Our experienced team of packaging experts will work closely with you to create a comprehensive solution that is specific to the unique size, weight, and shape of your product. All of our custom packaging solutions are engineered to protect your product throughout shipping, warehousing, packaging, and more.

How to Reduce Finished Metal Damaged Product Returns?

At Frank Lowe, we provide custom solutions across a vast range of industries. One industry we’ve been able to truly make a difference with our custom packaging solutions is the metal finishing industry. Whether you produce electroplated products, powder-coated products, polished metal, or any other type of finished metal, we have the packaging and storage solutions to help reduce damaged product returns.  

At Frank Lowe, we utilize a full range of different elastomers, die cutting, and specialty adhesives to provide highly-effective packaging solutions. Two of our most effective solutions for reducing damaged product returns in the metal finishing industry are NeoRebond metal finishing shipping and separator pads as well as Poly Foam shipping and separator pads.

Moderate Density NeoRebond Metal Finishing Protective Pads

The moderate density NeoRebond metal finishing shipping pads offer an added level of protection by reducing product slippage and absorbing vibrations during storage. In addition to NeoRebond metal finishing separator and shipping pads, we offer a full selection of products designed to reduce your number of damaged product returns.

Lighter Density White Polyfoam Shipping Pads for Metal Finishing

White polyfoam shipping pads wear and look like foam, but doesn’t disintegrate like most foams. These foam shipping pads are available with removable adhesive and in ¼” as well as ½” standard thicknesses.

Contact Frank Lowe to Reduce Damaged Product Returns

Regardless of your industry, Frank Lowe’s custom packaging solutions and finished metal industry solutions will help reduce damaged product solutions. We will get to know your individual application and guide you to the best custom solution.

Contact Frank Lowe today to Explore, Pursue, and Create solutions to reduce damaged product returns.

About the Author Randy Cohen

Since 2002, Randy Cohen has served as the Senior Vice President of Frank Lowe — leading Sales and Marketing as well as a variety of Administrative operations. Randy has 25 years of experience with a background in sales & marketing, production and business management, serving both government agencies and private industry. He holds a B.A from Syracuse University and a Masters and Professional Diploma from Fordham University. Randy uses his unique set of experiences to help businesses and entities across all sectors explore, pursue, and create better solutions.

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